Reservation Rules and Cancellation Policy

General Trends and ConditionsThese General Trends and Conditions (hereafter called only "terms") of Hostel 5 govern the mutual contractual relations between the accomodation facility Hostel 5 and natural persons or as the case may be legal entities as clients of the Hostel 5 services in accordance with the respective provisions of the generally binding legal regulations of the Czech republic like the Civil Code, Commercial Code and others. The terms are binding for all parties participating.Arrival and departure The rooms in the hostel always are available to the customer starting after 14:00 h (2.00 p.m.) on the agreed arrival date. Rooms always must be vacated no later than 10.00 h (10:00 A.M.) of the agreed departure date. If a condition occurs obstructing the client to arrive on the agreed date, the client is obliged to notify the hostel 5 reception of this fact.Touristic charges ? taxesIn the Czech republic the tourists have to pay the so-called touristic taxes or municipal charges in accommodation facilities. These charges will be exacted for short term stays and range from CZK 10.00 to 20.00 per person and day. The prices shown in the price list already include these charges.Cancellation termsThe customer is entitled to cancel the order even without stating the reason. This cancellation is exclusively to be done in writing or by e-mail. The cancellation comes in force by the moment of delivery of the demand for cancelling. Cancellation charges at complete or partial cancellation of the order are paid by the customer, they are due immediately and will be fixed in following way: ? cancelling 30 and more days previous to the start of stay: 0% of the total amount for lodging? cancelling 29-15 days previous to the start of stay: - 30% of the total amount for lodging? cancelling 14-10 days previous to the start of stay: - 50% of the total amount for lodging? cancelling 9-0 days (?no cancel“) previous to the start of stay: - 70% ot the total amount for lodging ? in cases when the customer did not pay an advancement (especially at individual rezervations via on-line systems) there will be claimed against the customer in cases of ?no-show“ or of a lowering of the number of accommodated persons a cancelling charge amounting to the price of one night for each person by which the number of accommodated persons was decreased. 45 days before the start of stay the ordering customer will be sent an advancement invoice amounting to 50% of the total amount for accommodation. In case of this advancement not being paid within 10 working days, the reservation will be cancelled. Changes of the booking It maight occur that the customer needs to effectuate an additional change in his previous booking, for instance a change of the date of arrival, departure, or of the number of persons to be accommodated. After a preceeding mutual agreememt such changes are feasible. Note: if the customer needs to decrease the number of persons or the number of days of stay, such change will be considered like cancelling ot the stay and be treated in accordance with the cancellation conditions. Hostel 5 reserves the right to undertake changes in the booking in case of important circumstances. In case of such changes the customer will be informed without delay. Should these changes be disadvantageous for the customer, he is entitled to refuse them and Hostel 5 will restitute the customer´s payment to the account of the same.Cancellation of the stay by the customer party. In case that Hostel 5 will have to cancel the lodging for whatever reasons, it immediately will inform the customer. Hostel 5 assumes the right to offer the customer an equivalent substitution. If such a possibility is not available the advancement (if such was paid) will be sent by return of wiring to the customer´s account. The customer is only entitled to the restitution of money paid from his part.. Construction work Hostel 5 unfortunately cannot influence the situation when works are performed in the environment of the accommodation facility. The client should be aware of such a possibility. Hostel 5 cannot assume a control over such work, noise and similar, and holds no responsibility for such a situation. Booking cancel available without any penalty 21 Days before actual Arrival